Tag: Service Now

Incident Management Overview

This video demonstrates the Incident Management application in the ServiceNow platform… … and explains how it aligns to incident management as ITIL describes it. Linked...

Event Management | Alert Action Rules

In the previous video in this series, we saw how to use event rules to generate alerts from events and anomaly metrics. This video describes...

Event Management | Grouping Alerts

In the previous video in this series, we saw how to use alert action rules to respond to IT alerts arising from events and anomaly...

Event Management | Event Rules

In the previous video in this series, we looked at collecting events and metrics for ITOM Event Management and Operational Intelligence. This video describes event...

ITOM Overview

This video provides an overview of IT Operations Management, or ITOM… … on the ServiceNow platform, and an introduction to the ITOM video series. Linked...

Event Management | Overview

This video is an overview of the ITOM Event Management and Operational Intelligence applications. In the ServiceNow system, an event is a notification from a...

Event Management | Setup

This video describes how to set up the ServiceNow ITOM Event Management application using the Guided Setup process. ITOM Guided Setup steps you through the...