Dubai Sheikh Hamdan’s vows to achieve best customer satisfaction

Dubai Sheikh Hamdan’s vows to achieve best
Customer Satisfaction. The best and worst three entities of the Dubai
government with the customers’ happiness will declared on Saturday, according to Sheikh
Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the
Executive Council earlier announced. Sheikh Hamdan’s announcement about the quality
of services provided by the “Customer Happiness” centres in the Emirate of Dubai comes in compliance
with the directives of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President,
Prime Minister and Ruler of Dubai, to monitor and motivate government bodies continually,
and encourage them to exert more effort in upgrading various services, making it beyond
the level of customer expectations, and also to provide these services at the highest levels
of happiness according to the highest international standards. Sheikh Hamdan said: “We will announce the
results to the public at the beginning of each year, with the highest levels of transparency,
to monitor performance standards and measure to what extent people’s aspirations are achieved,
and consequently work to develop our capabilities, to provide quality services which meet the
needs of customers and achieve their happiness.” Sheikh Hamdan called on all government bodies
in Dubai to leave no efforts to upgrade to the desired levels of performance, according
to the vision of Sheikh Mohammed Bin Rashid Al Maktoum, Vice President, Prime Minister
and Ruler of Dubai.” He urged all the bodies of the government
in the UAE to exert highest level of satisfaction to customers, at the local and federal levels,
and in light of Sheikh Mohammed’s continuing directives to place the interest, comfort
and happiness of the customer at the top of their priorities in all the services provided. Sheikh Hamdan said, “This will require the
presence of senior officials of the different bodies to be in the field, to follow the work
progress, ensure the following of the quality standards, and explore the people’s impressions
about the services provided.” “All government bodies in Dubai must make
a real change in the filed of services provided, because the field is the true arena for all
our employees to make customers happy.” Sheikh Hamdan said. He expressed his confidence in the ability
of the teams in the Dubai government to provide more and more to reach new levels in the concept
of excellence in the field of government work and translate these into achievements which
will increase the happiness and satisfaction of the customers,


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